Thanks for your approve of our products and we appreciate your order. Please accept our sincere gratitude to you. Please check the information below to know more about the delivery date.
Order Handling Time: 12-48 Hours.
Free Shipping Delivery Time: 7-15 Business Days.
The countries where we ship packages to currently include :
Russia/ Belarus / Malaysia / Singapore / South Korea / Japan / Canada / United States / Australia / EU Countries.
Note: Currently, we are unable to ship packages to some Mid-Eastern areas because there is no carrier deliver packages to places where war is going on. We feel sorry for the inconvenience caused.
The delivery date we mentioned above is for retailer customers. If you are a wholesaler or distributor, please contact firstname.lastname@example.org for our quoted price and delivery date.
The package will be shipped from China if you choose a standard shipping method. The package will be shipped from the destination country if you choose an expedited shipping method.
Currently, we can only ship with an expedited method to countries as below: the USA, EU Countries, and Japan.
Here below are some exceptions:
1. Natural disasters such as typhoons, volcanic eruptions, and rainstorms, etc that result in late delivery.
2. Packages are damaged in transit.
3. Packages are successfully delivered but the delivery man fails to contact you and result in the return of the package
We will resend the package for you if circumstances occurred as stated above.
We will resend or refund for situations below:
1. Package has been delivered successfully but the package is returned to sender due to the customer fails to pick it up on time.---Resend instead of a refund.
2. Customer prefers a refund due to unsatisfactory rather than the quality problem.---Return accepted but a buyer will need to cover the return shipping fee.
3. Customer received a damaged package.---Resend instead of a refund
4. Customer prefers a refund because the delivery date is overdue.---Full refund.
5. Products are damaged due to improper operation.---No return or refund will be processed.
6. Products have been used for a while, return for the non-quality problem.---No return or refund will be processed.
7. Packages are returned due to undeliverable shipping address.---No return or refund will be processed (You will need to cover the resend shipping fee if a reshipment is preferred. Or a half refund will be processed.)
8. We ship the wrong product to you.--- Resend the correct product without return the wrong one
How to track your packages
You will receive the tracking number within 72 hours once the order is successfully placed, you can track the status of the package via the logistics website. However, since it takes longer for cross-country packages to be delivered, chances are that you may not get the information in time. Please do not worry about that and check a few days later. We ship packages with Post Office EUB service.